Shipping policy

Shipping Policy

North Action Sports
4000 West 38th Avenue, Denver, CO 80212, USA
Email: support@northsportsshop.com

At North Action Sports, we are committed to delivering your kiteboarding, wingboarding, hydrofoil, and water sports equipment safely and efficiently. Please review our shipping policy below for important information regarding order processing, delivery times, shipping methods, and international shipments.

Order Processing

All orders are processed within 4–7 business days after payment confirmation.

Please note:

  • Processing times do not include shipping transit times.

  • Orders are processed Monday through Friday, excluding holidays.

  • During peak seasons, promotional events, or periods of high demand, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Shipping Methods & Delivery Times

Standard Shipping – DHL / FedEx

  • Carrier: DHL or FedEx

  • Estimated Delivery Time: 7–14 business days

  • Shipping Fee: $12.95

This service provides reliable international delivery with tracking available throughout transit.

Free Shipping – EMS

  • Carrier: EMS

  • Estimated Delivery Time: 12–24 business days

  • Shipping Cost: Free on orders over $50

Orders with a merchandise value of $50 or more automatically qualify for free EMS shipping.

Shipping Destinations

We currently ship to customers worldwide, excluding:

  • Countries and territories located in Asia

  • Remote or hard-to-reach regions where delivery services are unavailable or severely restricted

If delivery is not available to your location, you will be notified before shipment.

Packaging & Product Protection

Many of our products, including kiteboarding kites, hydrofoils, boards, harnesses, and technical water sports accessories, require careful handling during transport.

To ensure your equipment arrives in excellent condition, we use:

  • Protective packaging materials

  • Reinforced cartons when necessary

  • Secure packing methods designed for sports equipment and accessories

While we take every precaution, we recommend inspecting all packages upon delivery.

Order Tracking

Once your order ships, you will receive a tracking number via email.

Tracking allows you to:

  • Monitor shipment progress

  • View estimated delivery updates

  • Track your package until delivery

If you have not received tracking information within the expected processing period, please contact our customer support team.

Delivery & Signature Requirements

Customers are responsible for providing accurate shipping information during checkout.

Upon delivery:

  • Please inspect the package before signing for it.

  • If the package appears damaged, opened, or tampered with, note the issue with the carrier and contact us immediately.

  • In some locations, carriers may require a signature upon delivery.

North Action Sports cannot be held responsible for delays caused by incorrect shipping information provided by the customer.

Customs Duties, Taxes & Import Fees

For international orders, customs duties, import taxes, VAT, and other government-imposed fees may apply depending on your country's regulations.

These charges:

  • Are not included in the product price or shipping cost

  • Are the sole responsibility of the customer

  • Must be paid directly to the relevant customs authority or carrier when required

We recommend checking local import regulations before placing an order.

Shipping Delays

Delivery estimates are provided by the shipping carriers and are not guaranteed.

Delays may occur due to:

  • Customs inspections

  • Severe weather conditions

  • Transportation disruptions

  • Public holidays

  • High shipping volume periods

We appreciate your patience should any unexpected delays arise.

Contact Us

If you have any questions regarding shipping, delivery status, or tracking information, please contact us:

North Action Sports
4000 West 38th Avenue, Denver, CO 80212, USA
Email: support@northsportsshop.com

We are always happy to assist and ensure your order reaches you as smoothly as possible.